Refund & Returns Policy
How to contact us if your LUFFLI order arrives damaged, incorrect, or you need to request a return.
Start a return request
Email info@luffli.store with your order number, the email used at checkout, the reason for the request and, where relevant, clear photographs of the item and packaging. Please wait for return instructions before sending an item back.
Item condition
For change-of-mind return requests, items should normally be unworn other than reasonable fitting, clean, and returned with the original packaging where practical. We may be unable to accept items showing clear signs of extended wear, damage caused after delivery, or hygiene contamination, except where consumer law provides otherwise.
Damaged, defective or incorrect items
If your order arrives damaged, defective or materially different from what you ordered, contact us promptly so we can review the issue and determine an appropriate remedy, which may include replacement, refund or another solution required by applicable consumer law.
Refund timing
Approved refunds are sent back using the available payment route associated with the original transaction. Banks and payment services may require additional time to post the refund after it has been issued.
Return shipping
Who pays return shipping depends on the reason for the return and applicable consumer law. If the return is due to our error or a qualifying defect, we will provide the appropriate instructions. For eligible change-of-mind returns, return postage may be the customer's responsibility unless stated otherwise.
Questions
Contact info@luffli.store before returning anything so your request can be matched to your order.